RETURN WINDOW
• Clothing: 30 calendar days from delivery — unworn, with original tags attached
• Jewelry & accessories (non-personalized): 30 calendar days from delivery — unworn, original packaging
• Personalized / engraved pieces: Not eligible for return or exchange, except in case of manufacturing defects

HOW TO REQUEST A RETURN OR EXCHANGE
• Email contact@azvore.com with your order number and the reason for your request
• Our team will reply within 2 business days with instructions
• Refunds are processed within 10 business days of us receiving the returned item

EXCHANGES (SIZE OR COLOR)
• Request an exchange within the same 30-day window
• Once we receive your original item, we'll ship the replacement at no additional shipping cost
• If the new item costs more, we'll send a payment link for the difference; if it costs less, we'll refund the difference
• Exchanges are subject to availability — if the item you want isn't in stock, we'll offer a refund instead

WHO PAYS RETURN SHIPPING
For defects or shipping errors, Azvore covers the cost of return shipping. For change-of-mind returns or exchanges, return shipping is paid by the customer, unless your local consumer protection law requires otherwise.

PERSONALIZED ITEMS
Personalized pieces (with engraving) are made to order and cannot be resold — so they are not eligible for change-of-mind returns or exchanges, only for manufacturing defects.